CozyHuggies Returns & Refunds Policy

10-Day Return Policy

We accept eligible returns within 10 days of delivery. To qualify for a return, your item must be unused, unworn, and in its original condition and packaging.

Return requests made more than 10 days after delivery will not be accepted, except where required by applicable law.

Return Eligibility

Eligible items must be returned within 10 days of delivery. Customers must contact us to request a return.

To qualify, the item must be:

• Unused and unworn
• In its original condition
• Free from damage, stains, odours, pet hair, or signs of use
• Returned with original packaging and tags, where applicable

Promotional & Sale Items

Promotional products, limited-time offers, special deals, and discounted items are final sale and are not eligible for returns or refunds, except if you received an incorrect or damaged product, or where otherwise required by applicable law.

This includes items purchased as part of promotions such as Buy 2, Get 1 Free.

How to Request a Return

Contact CozyHuggies at [ADD CUSTOMER SERVICE EMAIL] within 10 days of receiving your order.

Please include:

• Your order number
• The item you wish to return
• The reason for your return
• Photos, if applicable

We'll provide return instructions if your item qualifies.

Return Shipping

Customers are responsible for return shipping costs, except where otherwise required by applicable law.

Original shipping charges are non-refundable, except where required by applicable law.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 8–16 business days for an approved refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact CozyHuggies as soon as possible at:

[ADD CUSTOMER SERVICE EMAIL]

Please include your order number and clear photos of the item and packaging so we can review the issue and work with you to resolve it.

Contact Us

If you have questions about a return or refund, contact us through the Contact Us page on our website or at:

CozyHuggies
Email: [ADD CUSTOMER SERVICE EMAIL]